The Focus Birmingham community services team offers a vital source of support, information and advice to people who are experiencing sensory loss, that is to say sight loss, possibly combined with hearing loss.

Through an understanding of individual need, we seek to offer reassurance and practical assistance. We work with partner organisations such as social services and where appropriate, can refer people to colleagues within Focus Birmingham, who provide services such as low vision assessments, falls preventions advice and recommendations regarding aids that can support independent living.

We are here to meet the needs of people with sensory loss and those we seek to support are at the heart of everything we do, contributing to the definition of services and acting as volunteers to assist others who are facing similar challenges to themselves.

To understand the difference that we make, take a look at the Community Services case studies.

There are a number of services that the team delivers and you can learn more about the work of the Community Services team by following the links below:

  • Helpline – providing a dedicated telephone line for all of your questions. 
  • Community workers – one-to-one support, commencing with a meeting in the comfort of your own home. 
  • Visiting service – companionship and assistance in your home from one of our trained volunteers.
  • Eye-Contact – a practical course dealing with sight loss and eye sight deterioration.
  • Hospital information area – speak with an advisor during your visit to the Birmingham Midland Eye Centre.
  • Social groups & clubs – a chance to meet like-minded people and to pursue a shared interest.
  • Holidays – participate in one of our holidays.
  • Community events - get involved in our community events.
  • Telephone Befriending Service - If you would like to register your interest in this service or know anyone who would benefit please use our contact form

Helpline – 0121 478 5222

The Helpline offers support, information and advice on sensory loss issues between 9 a.m. and 4 p.m. each Monday to Friday. All calls are treated in the strictest confidence.

Our trained staff and volunteers can help you with queries about a range of issues, including employment, benefits, support in the home, educational opportunities and other services available in your area.

You can contact the Helpline by calling 0121 478 5222 or using our contact form.

Community workers

Our team of community workers offers one-to-one support to people experiencing sensory loss. Meetings usually take place in your own home and enable us to understand the difficulties that you are facing. When we have completed an assessment, we will jointly agree an action plan. This could involve a referral to social services or other agencies who support people with sensory loss, or the provision of advice and guidance relating to matters such as education, employment and benefits. It can also involve referring you to other Focus Birmingham services or introducing you to other community activities, such as our visiting service and our social groups & clubs.

Visiting service

People with sensory loss may become isolated and lose their confidence. Focus Birmingham has a team of volunteers trained specifically to visit people in their own homes to help people regain and retain their confidence and reduce isolation. Visitors offer support with everyday tasks such as shopping, attending appointments or social activities and dealing with correspondence. The service provides both companionship and practical assistance, allowing people to continue to live independently.


Eye-Contact is a 6-8 week course that is intended for those who are newly diagnosed with sight loss or who have experienced a further recent deterioration in their sight. The course has both a social element (allowing you to meet with people who are in a similar situation) and a practical element, involving speakers from organisations such as the Royal National Institute of Blind People, Action for Blind People, the Department of Work and Pensions and Focus Birmingham who provide information about topics such as benefits, mobility, eye conditions, safety, support services and sources of further information and advice.

Hospital information area

Our hospital information area at the Birmingham Midland Eye Centre is staffed from Monday to Friday by a trained information officer who is visually impaired, offering a friendly and reassuring voice following diagnosis. We provide literature and information about visual impairment and the services available to you provided by our community services team and also into other areas of our activities, such as our low vision assessment team.

Social groups & clubs

There are a number of groups and clubs that run across Birmingham and which bring people with visual impairment together to pursue their interests and meet like-minded people.

Focus on Art

Focus Birmingham's Art Club is a club for people living with sight loss with a passion for art in Birmingham and the surrounding areas. Club members are able to create, enjoy art and visit galleries. The art club meets once a fortnight in Harborne and is taught by Ian Reynolds who has been an art teacher since 1969.

For more information on these activities, including locations, dates and times, please call the Helpline on 0121 478 5222 or use our contact form.


We organise holidays for people with visual impairment who may lack the confidence to travel independently, or to provide respite for carers.

Community events

We run events across the West Midlands every year to raise both funds and awareness of the work of Focus Birmingham across the wider community. Please contact the community services team for further information.

Talking Telephone Friends Service

Telephone Befriendeder Volunteers at Focus Birmingham can help support people with sight loss to overcome feelings of isolation by providing them with regular telephone chats.

Find out more