There are a number of ways you can contact us: online, telephone or post. We will respond as quickly as we can to any enquiries that we receive.

Please can you detail as much information as you can on the form below and this will help to ensure it is delivered to the right department.


0121 478 5222

The Helpline offers support, information and advice on sensory loss issues between 9 a.m. and 4 p.m. each Monday to Friday. All calls are treated in the strictest confidence.

Postal address

Focus Birmingham
48-62 Woodville Road
B17 9AT

Tel: 0121 478 5200

Complaints and Compliments

At Focus Birmingham we want to ensure that we are providing the best possible service in all our departments. So it is vital for us to know how we are doing. We values your views, ideas, suggestions and take complaints very seriously. It is through this that we are learning from our mistakes and continuing to improve our services. All complaints sent in will receive a response within 14 working days.

If you have a complaint please contact us in any of the following ways:

Write to us:
Focus Birmingham,
48-62 Woodville Road,
B17 9AT (please make it to the attention of the particular Service Manager or CEO)

Phone us: 0121 478 5200
Or use the contact us form above

Concerns or compliments can also be brought to the attention of the Board of Trustees. Please email the Secretary to the Board of Trustees, Julie Roberton on or write to her at the above address.